Change Management
To achieve the business objectives from the implementation of new systems, making the organisational changes necessary to drive out the benefits is critical. This is usually the most difficult and sensitive aspect of a programme or project because it deals with changes to the roles and skills of people. Change needs to be understood and managed in a way that people can absorb it effectively, otherwise the business case is jeopardised.
In order for technology programmes and projects to be successful, organisations need to consider both the technical and organisation change implications together, to ensure the desired business benefits are realised. Throughout the delivery of an IT transformation programme the different stakeholder groups will need to be engaged to ensure the changes that will be delivered are understood and managed so that the changes can be absorbed in to business as usual activities.
Searchlights change managers have experience supporting and leading business transformation initiatives, specifically associated with ERP, CRM and BI solutions, often utilising offshore delivery teams. We provide organisation and change management services through the different stages of delivery from situation assessment, change planning and business readiness.
- Organisation Design: working with our clients to identify the key business processes, channels to market and operating models that will need to be delivered and enabled by both IT solutions and business operating model.
- Capability Assessment: working with our clients to understand the current capabilities within the business and IT function, and means to establish the required capabilities to align with the business and IT strategy
- IT Strategy Definition: working with our clients to define the IT and implication of business strategy over a typical 2-3 year window, defining a portfolio of work, benefits desired and investment proposal
- Communications, Stakeholder Management & Business Readiness: our change managers have experience delivering change management initiatives associated with ERP, CRM & BI projects
- Business Analysis: we have experienced business analysts that are able to shape our clients their business requirements, driving towards a common operating model; focusing on adopting standard solutions and reducing complexity associated with IT solutions
