Telecoms Company Case Study

  • Sector: Telecoms Company
  • Initiative: CRM & BI Implementation
  • Service: Programme Governance

Working for a Telecoms organisation, Searchlight were responsible for programme governance throughout the delivery life cycle, to introduce a market planning solution, that created sales campaigns for the 2000 strong sales team to sell new and existing products to the current client base and prospects. The solution introduced was based on a Customer Relationship Management (CRM) & Business Intelligence Solution (BI), which utilised key business rules to generate the targeted campaigns.

"Searchlight has maintained excellent control and ensured progress, demonstrating an ability to establish an overview, whether it was from the 'trenches' or 'from the air'. Combined with the work ethic, leadership, ability to build relationships, and build trust, has ensured success across our company and multiple third parties retained to support our delivery programme" Client Director

Searchlight Delivers an SAP CRM Programme: Searchlight managed the delivery of a leading retailers SAP CRM solution and subsequent transition into a new support model.Searchlight Introduces an Offshore Delivery Model: Searchlight conducted a review of the Telecoms organisations new offshore delivery model and led the introduction of robust delivery controls, governance and vendor managementService Management Consulting for a Financial Service Organisation: Searchlight are delivering a service management maturity assessment review and consultancy services to transition our client to a world class support model.Programme Management of Greenfield SAP Implementation: Searchlight programme managed and led the solution assurance for an FMCG client to establish a Pan European green field SAP solutionSearchlight Delivers Business Intelligence Optimisation: Searchlight are working with an FMCG client to optimise their current SAP BI solutions to provide more effective management information.Searchlight Delivers Security Management Consultancy: Searchlight delivers SAP security consulting for a retail organisation and supports creation of an offshore delivery model